Scope of Data We Hold On Your Account
When you register with jatbaji, we hold the basics tied to your account wallet: your login credentials, contact number, and transaction history from bKash, Nagad or Rocket transfers you initiate. We do not store your wallet PIN or mobile banking password — those stay inside your
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bKash, Nagad or Rocket app and never touch our servers. Device information, such as whether you signed in through a browser or returned via the app on the same handset, helps us flag unusual access and keep your session tied to you rather than someone else.
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Support conversations, whether raised through live chat or a ticket, are logged so our team can pick up an existing case without asking you to repeat details. How long we hold this data, who can request it, and what happens if you close your account depends
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on your local law and eligible regions — we do not make blanket claims about retention periods that would not hold true everywhere. If you want a copy of what we hold, or want a record corrected, you can raise that directly with our support team
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using the channels below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.