Reference

What You Agree to When You Use jatbaji

These terms set out the rules for your account, your wallet transactions via bKash, Nagad, and Rocket, and how we both handle disputes.

Account eligibility rulesWallet and payment termsDispute and closure processBangladesh-region access

Explore the Lobby Read FAQ

How These Terms Govern Your Account

jatbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create a jatbaji account, you confirm you meet the age and eligibility requirements in your region and that local law permits you to use this platform. We reserve the right to suspend or close accounts where eligibility cannot be confirmed or where activity breaches

1
these terms. Your wallet — funded through bKash, Nagad, or Rocket — is for personal use only. Transfers between accounts, reverse-engineering deposits, or using payment rails for anything outside normal gameplay are not permitted under these terms. If we detect unusual wallet activity, we may hold
2
withdrawals pending review. These terms also cover how we collect and store your account data, how long we keep transaction records, and what happens to your balance if an account is closed. We may update these terms; we will notify you through your registered contact before
3
changes take effect. Continued use after that date means you accept the updated terms. If any clause is found unenforceable, the rest of the terms remain in force. For full details on jurisdiction, contact our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

We take your account data seriously. Here is how we manage it and what you can do if you need to make changes or raise a concern.

Data We Hold

We store your registration details, transaction history for bKash, Nagad, and Rocket payments, and login records. This data is kept for as long as your account is active and for a period after closure as required.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at each login. Never share your OTP. If you think your account has been accessed without permission, contact support immediately.

Updating Your Details

To change your registered mobile number or payment details, go to Account Settings and follow the verification steps. Changes to payment methods require a re-verification of your bKash, Nagad, or Rocket number.

Requesting Account Closure

You can request account closure through the Help Centre or by contacting support directly. We will process your remaining wallet balance via your last active payment method before closing the account.

TERMS SUPPORT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear — or if you need to raise a dispute about your account or a transaction — our support team handles terms-related queries directly. Reach out through any of the channels below and give us your account ID so we can pull up your records quickly.

Live Chat Start a chat from the jatbaji site or mobile browser. Give your account ID and describe your terms query; our team picks it up during support hours.

Email Support Send your question to our support address. Include your registered mobile number and the transaction reference if your query involves a bKash, Nagad, or Rocket payment.

Account Help Centre The Help section inside your account covers the most common terms questions — wallet rules, account closure steps, and how to raise a formal dispute.

Common Questions About These Terms

Real questions about the terms — answered plainly so you know where you stand before or after opening your account.

You must meet the eligibility age in your region and confirm that local law permits you to use the platform. Access depends on your location and applicable regulations in Bangladesh.

No. Your wallet must be funded from a payment account registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may result in suspension.

We return your remaining wallet balance via your last verified payment method — bKash, Nagad, or Rocket — after we complete the standard account closure review.

We notify you through your registered contact details before any update takes effect. Continuing to use your account after that date means you accept the revised terms.

Contact support via live chat or email with your account ID and the transaction reference. We investigate wallet disputes — including bKash, Nagad, and Rocket payments — and respond with our findings.

We retain transaction records and account data for a set period after closure as required by our operating obligations. Contact support if you want details specific to your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoFAQ InfoLegal

What You Agree to When You Use jatbaji

Account Security and Your Rights Under These Terms

Data We Hold

Account Security

Updating Your Details

Requesting Account Closure

Reach Us About Your Terms Questions

Common Questions About These Terms

01 Who can open a jatbaji account?

02 Can I use someone else's bKash or Nagad to fund my account?

03 What happens to my balance if my account is closed?

04 How will I know if these terms change?

05 How do I raise a dispute about a transaction?

06 How long do you keep my account data after I close my account?

Terms & Conditions

Related pages

Related pages